Type of vehicle
It is the customer’s responsibility to ensure that they order the correct type of vehicle when booking their ‘Airport Transfer’ in order to carry the right number of passengers and amount of luggage. We reserve the right to send you an upgraded vehicle than the one originally chosen by you if it is unavailable at that time.
Prices
Prices quoted are calculated taking into account the distance, time and the number of passengers travelling in a particular journey. Please note that additional charge will apply to extra services provided such as ‘Meet and Greet’, additional pick ups and drop offs etc.
Phone Bookings
When you book an ‘Airport Transfer’ over the phone, our team ensures that accuracy is maintained. It is the customer’s responsibility to ensure that the information being passed on to us is not inaccurate or incorrect. We will not be held responsible for any incorrect information provided by a third party either.
Booking Confirmations
When you book an ‘Airport Transfer’ online or over the phone, you will receive a confirmation e-mail which will have all the details that you have provided us with regards to your journey. It is your responsibility to check that the information received by us is correct. Once we have assigned a driver for your journey, you will receive another email which will contain the driver’s phone number. Please print the page.
Payments
Payments can be made by the following methods:
- All major debit and credit cards accepted. No cheques and cash please.
- Please note that for all bookings made by debit/card card there will be an additional charge if applicable. In order to prevent fraud, any bookings made by debit/credit card are subject to verification and therefore the customer may be asked to provide a proof of valid ID along with the card used to make that booking.
Pre-booked service for Disabled Passengers.
- Assist any disabled person to identify and find the correct vehicle size, provided the driver is made aware that the passenger requires such assistance
- Not to make, or propose to make, any additional charge for complying.
- We do not provide any wheelchair accessible vehicles.
- We can only recommend the vehile to the customer to book and will not accept any responsibilty if customer decided to book any smaller vehicle.
- We do not offer any discount schemes for disabled passengers.
Waiting Time Charges
- For pick ups from all the airports, we do not charge for the 1st hour from the landing time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason which needs to be settled with the driver by cash or we can send you the payment link, if required.
- For pick ups from home, hotels, offices and any other venues, we do not charge for the first 5 minutes from the actual booking time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason from the very first minute and not the 6th minute.
- Flight delays are exempt from these charges. We will refund you for the time you waited at the airport (in arrivals hall) if our driver is late for the pick up. These doesn’t include any unforseen circumstances such as really bad weather, road closures, strikes or any similar activities where our driver is not in a position to reach.
Additional Passengers and Luggage
- Additional passengers and luggages may be added with the permission of Taxi Transfer Solutions Ltd’ controller provided it doesn’t exceed the capacity of the vehicle.
- Additional Drop offs and Pick ups
- Additional drop offs and pickups will be charged on the per mile basis or at a minimum fee of £5 whichever is greater.
Cancellation policy
- All the bookings can be cancelled free of charge with a minimum of 24 hours notice. However, there will be a £10 or 10% ( whichever is greater ) admin fee charged Any cancellations made within 24 hours of the pick up time will not be refunded.
- All the cancellations must be notified to Taxi Transfer Solutions Ltd through e-mail at [email protected] or over the phone at 00 44 7846 000 959.
Re-booking Policy
Customers can re-book their journey via phone, email or on the website. You will receive the confirmation e-mail for your booking straight away. By law, the drivers are not permitted to take any bookings directly and therefore all the bookings must be made through the mediums mentioned above.
Amendment Policy
Customer can amend their bookings via phone, e-mail or on the website if the booking was originally made on the website. (Please note that the website requires a minimum of 12 hours notice period to accept any amendments and the customer has to be registered on it). We strongly recommend you to make any amendments over the phone or via e-mail. You will receive a confirmation e-mail with the amended details. No amendments must be made with the driver directly in any case.
Hygiene Policy
The passenger or customer will be held responsible for the entire valet charge if the vehicle’s hygiene is not maintained, which poses a potential health risk. Please ensure that the vehicle is kept clean and tidy to avoid any additional charges.
Missed flights
Contact us as soon as possible on +44 (0) 7846 000 959. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in no refund.
Toll Charges
The ‘Qoute Me’ feature online or any bookings made over the phone do not include any Toll charges. Therefore wherever applicable, the driver will ask the passenger for money or the customer can choose to pay by credit/debit card as per his convenience.
No Show
- No show means if a passenger fails to meet the driver on the pick up time and fails to make a contact with the driver or the customer support team. This includes bookings from home, offices, hotels or any other private address.
- In case of pick up from an airport, if the passenger fails to meet the driver within an hour and a half of flight landing time and doesn’t make any contact either with the driver or the customer support team in order to update us on the status of their flight, it will be considered as No show. However, if the passenger is late but manages to make a contact, normal waiting time charges will apply.
- Also, any bookings made for wrong date and/or time will be considered as No show.
- Please note that in an event of No show, any bookings paid by credit/debit card will not be refunded.
Routes
The driver is entitled to choose a route to a destination which he thinks is most suitable, taking the facts like traffic, diversions, time, road closures etc into consideration.
Private Flight Airport Pickups.
For all private flights pick ups from the airports, driver will go at the time booked by the customer only and any further delays will be chargeable.
Liabilities
Taxi Transfer Solutions Ltd will accept no liability for any missed flights, Severe traffic delays, road closures, accidents, breakdowns, extreme weather conditions or any circumstances that were unforeseen. Please allow sufficient time to reach your destination. The company will not be held responsible if the passengers do not wait for their driver and arrange an alternative transport. No refund will be given in this case. The customers are responsible for giving us their Pick up location ‘IN THE UK’. Taxi Transfer Solutions Ltd uses its own vehicles but may use third party companies too.
Surcharges
There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.
Driver unable to turn up.
- In exceptional circumstances such as car breakdown or accidents etc, if the driver is unable to turn up at the pick up location then we will try our best to arrange another vehcile for you. However, this cannot be guranteed due to the circumstances and we will issue the full refund for your booking.Waiting Time Charges
- For pick ups from all the airports, we do not charge for the 1st hour from the landing time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason which needs to be settled with the driver by cash or we can send you the payment link, if required.
- For pick ups from home, hotels, offices and any other venues, we do not charge for the first 5 minutes from the actual booking time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason from the very first minute and not the 6th minute.
- Flight delays are exempt from these charges. We will refund you for the time you waited at the airport (in arrivals hall) if our driver is late for the pick up. These doesn’t include any unforseen circumstances such as really bad weather, road closures, strikes or any similar activities where our driver is not in a position to reach.
